Ascendr Privacy Policy

Effective Date: 28/06/2025

Ascendr (“we”, “our”, “us”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, store, and disclose your personal information in the course of providing SEO, digital marketing, and related services.

1. What information we collect

We may collect and hold personal and business information including:

• Name

• Business name

• Contact details (email, phone number, business address)

• Website address and analytics data

• ABN or business registration number (if provided)

• Service enquiry details

• Payment information (via secure third-party platforms)

• Technical data (IP address, browser type, device information, usage data)

We collect only what is reasonably necessary to provide and improve our services.

2. How we collect your information

We collect personal information through:

• Direct interactions (e.g. forms, calls, emails, meetings)

• Our website (e.g. forms, cookies, analytics tools)

• Public sources (e.g. your website, business directories)

• Third-party platforms you authorise (e.g. payment processors)

3. Why we collect and use your information

We collect and use your information to:

• Deliver SEO, digital marketing, and related services

• Respond to enquiries and provide client support

• Manage accounts, invoicing, and payments

• Improve and customise our services

• Meet legal and regulatory obligations

• Send service-related updates

• Market our services (you may opt out at any time)

We may also use your project outcomes or testimonials for marketing purposes (such as on our website or proposals) but only with your consent. You may choose whether your business name is shared or kept anonymous.

4. Disclosure of your personal information 

We may disclose your personal information to:

• Our trusted contractors, team members, and service providers (including those working remotely overseas) who assist us in delivering our services

• Professional advisors (e.g. legal, accounting)

• Cloud service providers (e.g. Google Workspace, analytics tools)

• Regulatory bodies or law enforcement where required by law

• Any other party where you provide consent

Where we disclose your information overseas, we take reasonable steps to ensure:

• Your data is accessed only for authorised business purposes

• Contractors comply with confidentiality obligations and privacy standards comparable to the APPs

• Your information remains secure

We never sell your personal information.

5. Data storage and security

We store your personal information securely using trusted cloud platforms and access controls. We take reasonable steps to protect your data from misuse, loss, unauthorised access, modification, or disclosure, including:

• Limiting access to authorised personnel only

• Using secure systems and encryption where appropriate

• Monitoring for security breaches

6. Access and correction

You have the right to request access to, or correction of, the personal information we hold about you. Please contact us using the details below. We will respond within a reasonable timeframe.

7. Cookies and tracking

Our website uses cookies and analytics tools (such as Google Analytics) to help us improve functionality and analyse usage. You can control or disable cookies through your browser settings, although this may affect your site experience.

8. Complaints

If you believe we have mishandled your personal information, please contact us. We take complaints seriously and will investigate promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au

9. Contact us

Ascendr
Email: hello@ascendr.com.au
Website: www.ascendr.com.au
Melbourne VIC, Australia

10. Changes to this policy

We may update this Privacy Policy as required. The latest version will always be available on our website and will include the effective date of the change.